GENERAL

If you are experiencing any problems accessing the content provided on the website we would like to help you find out what is causing the problem.

The service requires to be accessed using Internet Explorer 7.0+ or Firefox V3 and the latest Macromedia Flash Player plugin.

Live streaming on the website (LIVE on navigation) is available to view on both PC and Mac operating systems and requires Flash Player 10 or later installed. Get the latest Macromedia Flash plugin. Flash is not supported on the iPad or iPhone, please visit BNP Paribas Masters Live 's iPhone App page to watch on these devices.

For further information relating to System Requirements please visit: System Requirements and select the article specific for BNP Paribas Masters Live .


PAYMENTS & SUBSCRIPTIONS

How Do I Subscribe?

If you have not previously registered with the website, you should click on any of the 'Subscribe', 'Sign Up' or 'Watch Live' buttons found on the website.

This will take you to the registration page, where you will be able to select your payment options and enter your personal details. Following this process you will be automatically taken to the secure payment area serviced by our payment providers Netbanx or PayPal, depending on your choice, to complete your payment.

Following a successful payment transaction you will be redirected back to the website and able to access premium content and confirmation will be sent to the e-mail address you use to register.

The subscription that you subscribe to will be a repeating subscription until cancelled by you or for as long as the payments are kept up to date. If you subscribe to an annual or monthly repeating package you will need to make sure you cancel 10 working days before renewal or you will be billed for the next period of your subscription.

If you have an active subscription with TennisTV .com or any other affiliated website powered by TennisTV .com you can also use your login here to access premium content.

 

If you have an active subscription with BNP Paribas Masters Live you can also use your login credentials to access premium content on the TennisTV Mobile Apps. Find out more info and download the iPhone App, iPad App or Android App here. Alternatively you can also purchase in App only through the mobile Apps.


How Do I Cancel My Subscription?

To cancel your account please ensure that you are logged in on the website which you have an active subscription to and then go to the "My Account" page (link in top right hand corner when logged in). Please select the 'Unsubscribe' tab and click the 'Unsubscribe Button'.

Alternatively please send an email to customerservices@performgroup.com with your username and cancellation request.

Please be advised that 10 working days notice is required for cancellation on this product, cancellation within this period may result in your being charged for the next period.

How Do I Pay For The Service?

We accept all major credit cards, including:

Visa (Debit or Credit)
Eurocard
JCB
Mastercard

We also accept payment via PayPal and you can setup a PayPal account and use any of the following to pay:

Visa / Delta / Electron
MasterCard / Eurocard
PayPal Top Up Card
Maestro
Solo
American Express
Your bank account

Please Note: We are unable to accept payments from American Express unless paid through PayPal. We are also unable to accept cash or cheque payments.

Your subscription is automatically renewing (whether monthly or annually), as stated in the terms and conditions

Why Should I use PayPal?

PayPal is the safer, easier way to pay. You can use your credit card or bank account without exposing your account numbers. You can link your credit card or bank account to your PayPal account so you don't have to enter your card number or address everywhere you shop. Just log in to PayPal and quickly check out in a few clicks.

I cannot remember my Paypal login or it's no longer working, what can I do?

If you cannot remember your PayPal login and password please click here and select the 'Forgotten My Password' (see below image) link and they will provide these details for you.

I have asked for a refund on PayPal, what is the process?

All refunds are processed in accordance with PayPal's refund policy - for further details of this policy please click here.


VIDEO CONTENT

Live Video Streaming - Territorial Restrictions

ATP World Tour Masters 1000 Tournaments & ATP World Tour Finals:
These tournaments are all available worldwide except from:
- Live streaming of the Sony Ericsson Open (Miami) Men's and Women's singles finals only are NOT available in the USA.
- Live streaming of the Cincinnati Men's singles final is NOT available in the USA.

ATP World Tour 500 Tournaments:
- Live streaming of Rotterdam is NOT available in the Netherlands.
- Live streaming of Memphis and Washington is NOT available in the USA.
- Live streaming of Acapulco is NOT available in Mexico.
- Live streaming of Tokyo is NOT available in Japan.

ATP World Tour 250 Tournaments:

- Live streaming of Doha is NOT available in Qatar.
- Live streaming of Auckland is NOT available in New Zealand, USA and Russia.
- Live streaming of Zagreb is NOT available in Croatia.
- Live streaming of Santiago is NOT available in Chile, USA and Russia.
- Live streaming of San Jose is NOT available in USA.
- Live streaming of Marseille is NOT available in France, USA and Russia
- Live streaming of Buenos Aires is NOT available in Argentina, USA and Russia.
- Live streaming of Delray Beach is NOT available in USA.
- Live streaming of Casablanca is NOT available in Morocco, USA and Russia.
- Live streaming of Belgrade is NOT available in Serbia, USA and Russia..
- Live streaming of Munich is NOT available in Germany, USA and Russia.
- Live streaming of Queens is NOT available in UK, USA and Russia.
- Live streaming of Halle is NOT available in Germany, USA and Russia.
- Live streaming of 's-Hertogenbosch is NOT available in Netherlands, USA and Russia.
- Live streaming of Eastbourne is NOT available in UK, USA and Russia.
- Live streaming of Newport is NOT available in USA.
- Live streaming of Bastad is NOT available in Sweden, USA and Russia.
- Live streaming of Stuttgart is NOT available in Germany, USA and Russia.
- Live streaming of Los Angeles is NOT available in USA.
- Live streaming of Umag is NOT available in Croatia.
- Live streaming of Kitzbuhel is NOT available in Austria.

- Live streaming of Bucharest is NOT available in Romania, USA and Russia.
- Live streaming of Metz is NOT available in France, USA and Russia.
- Live streaming of Bangkok is NOT available in Thailand, USA and Russia.
- Live streaming of Stockholm is NOT available in Sweden, USA and Russia.
- Live streaming of Montpellier is NOT available in France, USA and Russia.
- Live streaming of Vienna is NOT available in Austria and USA.

 

WTA Premier Tournaments
- WTA Premier live streams are NOT available in all European territories PLUS Algeria, Egypt, Jordan, Lebanon, Libya, Morocco, Syria and Tunisia.
- Live streaming of the Sony Ericsson Open (Miami) Men's and Women's finals are NOT available in the USA.

 

WTA International Tournaments
- WTA International live streams are mostly NOT available in USA, Russia and the host territory. Please check the schedule pages for the latest information.

 

Live Streaming on iPhone, iPad and Android Apps
- All live matches featured on the website from ATP World Tour Masters 1000 (including ATP World Tour Finals), ATP World Tour 500 and WTA Premier (including WTA Championships) are also featured on the mobile Apps with the geographical restrictions mentioned above for the relevant tournament.
- The following ATP World Tour 250 tournaments are not available on the mobile Apps due to rights restrictions: Auckland, Santiago, Marseille, Buenos Aires, Casablanca, Munich, Dusseldorf, Halle, Queens, s'Hertogenbosch, Eastbourne, Stuttgart, Bastad, Metz, Bucharest, Bangkok, Stockholm, Moscow, Vienna, Montpellier.
- The following WTA International tournaments are not available on the mobile Apps due to rights restrictions: Auckland, Pattaya, Kuala Lumpur, Monterrey, Barcelona, Fes, Strasbourg, Birmingham, s'Hertogenbosch, Budapest, Bastad, Palermo, Prague, Portoroz, Copenhagen, Guangzhou, Tashkent, Linz, Luxembourg.



NEED MORE HELP?

During some tournaments our live support team are on hand to assist you with any issues during live streaming hours.

Other links

For further technical assistance please click on the relevant link below

For errors directly linked to Windows Media Player (WMP) or any of its components: Windows Media Player

For errors linked to Digital Rights Management (DRM) or licences: Digital Rights Management

For errors related to Audio/Picture Quality, Can't View Video please visit: Streaming and Downloading

For errors relating to site access: Site Access

For errors relating to live coverage or videos: Live Events

For errors relating to Java, Cookies, Flash and Quality: Other Assistance

To test your bandwidth: User support

For any other assistance: Home Page

If none of the articles contained in the above links enable you to access the BNP Paribas Masters Live site or any of its components then please email customerservices@performgroup.com